Refund policy

If you change your mind about your order or purchase, you have 14 days from the day of delivery to return your order, using our free returns service.

To return your online order, please visit our Online Returns Portal. There is no need to let us know about your return and it can take up to 7 days to process your return.

Please see our Terms & Conditions for more information on our returns policy.

How can I return my order?

1. Please return items via our Return Portal.

2. Select the items you wish to return, then follow the instructions to generate a return label and choose a drop-off point or arrange a collection through the Return Portal website, to which you will be redirected.

If you have any issues or require further assistance, please refer to our Terms & Conditions or contact our Customer Service team.

Can I exchange my purchase for something else?

While we do not offer exchanges for online orders, you can return unwanted items to us for a full refund (subject to our returns policy -  see Terms & Conditions for full details) and place a new order.

How long does a return and refund take?

From the day of return, it can take up to 7 business days for UK orders your parcel to be delivered back to our warehouse and processed. All returns are subject to our routine inspection. We will send you an email as soon as we've processed your refund. Please be aware that some items are subject to a mandatory inspection by the brand and can take a few additional days.

Refunds will be automatically issued to the original payment method used to place the order. Refunds can take up to 10 business days to show in your bank account, depending on your payment provider.

How do I prepare my return?

To prepare your return, pack the unwanted items and simply attach the pre-paid label onto the front of the parcel.

If you are returning an order from within the UK, you will need to seal your parcel before returning it to a drop off location. 

If you have booked a collection, you will need to ensure that it is ready for collection, delays and missed collection time may incur additional charges.

Items must be returned unused and in their original condition with all tags still attached. 

What should I do if I have received a faulty or damaged item?

If you believe that you have received a faulty or damaged item, please contact our Customer Service team with your order number and details of the fault or damage. Please keep any images to support your claim.

Once we have received your query, our Customer Service team will be able to further assist you.